Exchange and Return Policies
All purchases from Black Tie Rings are eligible for a 60-day Money Back Guarantee. If for any reason you are not happy with your purchase, simply return the purchase to us in original condition with a copy of your receipt and we will refund 100% of your purchase price. There is no restocking fee and there are no penalties. No original shipping costs will be refunded and return shipping is to be paid by the customer. We will gladly assist you with secure shipping instructions.
Size Exchange Policy
We guarantee that if at any time your ring from Black Tie Rings no longer fits, we will gladly exchange your ring for the same ring in the appropriate size for a nominal fee plus the cost of shipping. Users must provide their original receipt and must return the ring to us in good condition. In the event that the same model ring is no longer available, Black Tie Rings will work with the customer to choose a suitable replacement from available stock. If the chosen replacement is more expensive than the original ring, an additional upgrade fee may be applied at the discretion of Black Tie Rings. For specific details on your situation please contact us.
Damage Exchange Policy
Under normal conditions, your Tungsten Carbide ring from Black Tie Rings will not easily scratch, bend or become damaged. However, Tungsten Carbide is not indestructible. Black Tie Rings will offer a discounted replacement price on any Tungsten Carbide ring which becomes damaged in any way as a result of everyday activities and unintentional circumstances.
If you believe your ring has become damaged and may be eligible for replacement, please contact us with the details of your situation. We will examine your case and if approved issue a replacement ring at the aforementioned discounted price. Replacements are usually shipped within a few days. Users must provide their original receipt as well as return the damaged ring to us. In the event that the same model ring is no longer available, Black Tie Rings will work with the customer to choose a suitable replacement from available stock. If the chosen replacement is more expensive than the original ring, and additional upgrade fee may be applied at the discretion of Black Tie Rings.
Here at Black Tie Rings, we understand that all situations are different. If you are not sure whether you qualify for a replacement, please don't hesitate to contact us. It is our goal to make the customer happy and keep them happy for life. For specific details on your situation please contact us - we would love to hear from you.
Please Note: Only pure Tungsten Carbide rings are covered by our Damage Exchange Policy, however all purchases from Black Tie Rings are covered by the sizing and return policies